Legal
Booking Policies
Draft booking and cancellation policies — align with checkout disclosures and partner rules before launch.
Last updated: May 26, 2026
Placeholder. Replace with finalized booking, cancellation, and property rules. Rate-specific cancellation language is also summarized at checkout and on confirmation communications.
Cancellation and refunds
Policies depend on the rate, property, and supplier rules applicable to your booking. The checkout flow displays the cancellation timeline and penalties that apply before you pay.
After booking, refer to your confirmation and any linked itinerary details for the authoritative schedule for your stay.
Non-refundable and special-rate periods
Some dates or rate plans may be non-refundable or subject to stricter rules. These will be disclosed before purchase where applicable.
Payment, deposits, and fees
Placeholder for when the card is charged, authorization holds, resort or destination fees, and how taxes and service fees are presented.
Check-in, check-out, and house rules
Properties may enforce quiet hours, occupancy limits, pet policies, smoking rules, and other house rules. Guests are responsible for complying with rules provided by the property or in pre-arrival communications.
Changes, no-shows, and disputes
Placeholder for modification fees, no-show charges, and how to escalate billing or service disputes through concierge support.
Related terms
Contact
Concierge: Sales@elevatedretreats.ca · 1-833-838-2388